- Please Contact Us if you have any problems with your order. To return a purchase, contact us within 14 days of delivery. You can ship items back within 30 days of delivery.
- We do not accept returns for custom or personalized orders. Please Contact Us if you have any problems with your order.
- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- We don't accept exchanges or cancellations. Please Contact Us if you have any problems with your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Most orders ship from our location in Selden, NY within 3-5 business days, sometimes sooner! If your purchase is needed by a specific date, please let us know. We will do all that we can to meet the desired deliver-by date. In the case that we cannot meet the date, we will let you know as soon as possible.
We ship within the continental United States. Note that there are size restrictions to shipping some products and therefore, some products are only available for pickup. This is noted within the product information.
FREE SHIPPING applies only to UPS Ground Shipping and no other shipping methods. If free shipping is available for a product it is noted within the product information.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
If you have any questions about our policy please Contact Us.